Personal development through reflective practice Essay

Personal development through reflective practice - Essay Example ts on a monthly basis with all of the heads of service within the council Senior Management Group to make sure that all of the senior managers within the council have a regular opportunity to keep up to date with the latest changes and/or issues which are taking shape. Their stipulated task and the agenda is to Provide strategic advice to the council, ensuring that the policy objectives of the council are incorporated within the work programmers of services; Lead and/or manage the development of major strategies; Provide information and support to councilors, managers and staff; Manage the performance of the directors and heads of service to enable services to implement the councils policies efficiently and effectively; Oversee the development of working relationships between councilors and staff; Ensure the health of the organization (values, culture, expectations and structures);Provide the lead on corporate and inter-agency initiatives to achieve an integrated approach for issues which fall outside of traditional service delivery mechanisms; Co-ordinate the councils work with partner organizations and to establish working relationships with their representatives; Represent the council in local, regional and national debates and Deal with the re solution of conflict. The primary agenda of the counsel is to ensue that the children are developed to their full potential and are brought in a stable, safe and a secure environment. The real deal lies in improving upon their educational attainment and to help even the most vulnerable children and young people to groom them and become better individuals in the long run. Would be to Enabling all children and young people to fulfil their potential, Promoting their safety, care and stability, improving their educational attainment and to enable the most vulnerable children and young people in the Council to develop to their full potential The real strength of the department lies in the wide pool of staff knowledge

Super Size Me Analysis Essay Example for Free

Super Size Me Analysis Essay To some, eating solely off the McDonald’s menu for thirty days to see what the effects may be is looked down at as an attack on unhealthy and fast food corporations, but to many, Super Size Me is an incredible documentary that helps shine a light on the horrendous effects that fast food has on our society. Morgan Spurlock’s rules are simple: only food off of McDonald’s menu may be eaten, he must consume three meals a day, if asked to super size he must, and everything on the menu must be eaten at least once. On day one he goes and gets baseline measurements of his body from numerous health and medical experts to be able to gauge himself as the month progresses, and from there on out, it’s chow time. Morgan Spurlock’s Super Size Me digs beyond the obvious correlation between fast food and poor health. Spurlock exposes the flaws in our society’s choice of food, makes the point that personal responsibility is essential, and openly criticizes corporate and government deniability. By using an extremely personal setting, a plethora of unforgettable visuals, interesting dialogues, a steady change in tone, and incorporation of children, Spurlock effectively delivers his message that fast food is a fast way to deteriorate your state of health. Morgan Spurlock, unlike many other documentary producers, creates an extremely personal point of view. He does so by allowing the viewer to see over his own shoulder, and not a random test subject, to watch his month long McDonald’s binge. Spurlock immediately, and at times humorously, opens up completely to the audience. Before the viewer knows it, Spurlock is half naked at the doctor’s, throwing up on camera, and being torn apart by his wife about his in ability to perform in the bed. By having this more personal and open point of view, Spurlock is able to earn more of the audience’s trust making it easier for him to get his message across. Second to the personal setting, the visual effects utilized by Spurlock make the message of the documentary hard to forget. Without fail, every two to five minutes a McDonald’s â€Å"Golden Arches† appear somewhere on the screen, making it hard for the audience not to pair a negative denotation with it by the end of the film. Aside from all of the McDonald’s signs, the camera consistently zooms in, as close as one would ever want to be, to Spurlock’s super sized french fries and extra greasy Big Mac. Watching the repetitiveness of close ups on processed, fried, and poorly made food is enough for any viewer to not want to east fast food for quite sometime. Spurlock also uses simple charts, such as the ones to display his portrait as days pass, to allow the viewer to easily see the trend of negative health increasing directly with the amount of time spent on his McDonald’s diet. Another interesting visual Spurlock uses is the satanic drawings of what appears to be Ronald McDonald. The pictures are demonic and are supposed to depict Ronald as a ruthless clown and not someone a little kid would like to be around. And if all of these visuals weren’t enough, Spurlock goes even further when he shows a common body weight reduction surgery in action. The viewer first sees probes with cameras and tools inserted into the patient’s repulsively large belly, and then ends up inside the patient’s fat filled stomach watching the surgeons nip and tuck away. Spurlock makes it very hard for the viewer to forget what his message is with all of these images that stick in the back of your mind. From the head of McDonald’s to a middle school kid buying lunch, Spurlock carries out an assortment of dialogues throughout the documentary. Although many are significant, the most memorable and effective would have to be the conversations Spurlock has while visiting Madison Junior High School. He first confronts a girl with only cookies and french fries on her plate and asks her if she’s going to eat anything else. The girl simply says no. Spurlock moves on to the lunch line and asks a girl if she was going to get anything else other than french fries on her plate and she responds, â€Å"Well I’m getting milk†¦ its my calcium and my vegetables. † If you weren’t disgusted with the kid’s food choices alone, Spurlock moves on to the lunch ladies to get their two cents on the food being served at their school. The lunch ladies were content with the saying â€Å"ignorance is bliss. They serve the kids french fries, swiss rolls, and high sugar drinks, assuming that they had brought their own sandwich from home, but none of them ever checked to see. They all claim that they are setting up the kids to make the right choices yet most of the kids aren’t. All of these dialogues Spurlock has at the Junior High School in Illinois were very eye opening, and made the viewer feel obligated to see more of what is going on behind the scenes at their own local schools. Further on in the film, Spurlock calls McDonald’s  Headquarters trying to set up an appointment with someone high up in the corporation. Nearly every phone call he made he is promised either a message be delivered, a return phone call, or a good time to call back. Following close to twenty phone calls later, Spurlock gives up trying to schedule an appointment with the head of McDonald’s. After seeing Spurlock get shot down time and time again, it makes the viewer wonder if McDonald’s is trying to dodge a question that could damage their reputation, as well as contemplate how unprofessional their business is run. Another key strategy Spurlock uses throughout his month long McDonald’s stint is the gradual change in tone. From the beginning, Spurlock is very excited to kick off his McDonald’s exclusive diet and has a cheerful tone and positive attitude. After a couple of days turn into a couple of weeks, Spurlock’s tone changes drastically. Instead of optimistic and cheery, like from the beginning of the month, Spurlock now has a rather negative and dire one. Phone calls between him and his girlfriend that once were normal, turn in to him seriously questioning his will to continue with his experiment. Spurlock’s tone and attitude are easily noted as having a negative correlation with days spent on the McDonald’s diet. By showing this trend, Spurlock is able to emphasize the emotional, rather than just the physical, effects of his diet to the viewers. Throughout the documentary, Spurlock continuously incorporates children to capture the viewer’s attention and to show that the obesity problems start at a young age. â€Å"A Pizza Hut, a Pizza Hut, Kentucky Fried Chicken, and a Pizza Hut. McDonald’s, McDonald’s, Kentucky Fried Chicken, and a Pizza Hut† is sang by young children, some being obese, right at the start of the film. If this doesn’t raise a red flag in one’s head that children are being taught how to sing America’s most unhealthy fast food restaurants in school, I’m not sure what will. Spurlock also spends a decent portion of his documentary in schools. He examines the food choices available to the kids, asks them about what they eat, and observes their physical education class. The most effective use of incorporating children is the interviews he conducts by holding up pictures of famous Americans and famous fast food icons, then asking the children who they are and what they were. Some of the children could identify George Washington and what he did, but as soon as Spurlock showed them a picture of Jesus all were stumped, one boy even guessed he was George W. Bush. Then the pictures of Wendy and Ronald McDonald were shown, and to no surprise every kid there knew exactly who Ronald was and that he is associated with McDonald’s. By putting this emphasis on young children being led down the wrong path at an early age, makes the viewers compelled to believe that our society is going wrong with teaching healthy food choices. Whether it was the personal touch, visuals, dialogues, change in tone, real footage, or incorporation of children, Morgan Spurlock does an impeccable job provoking Americans to question their choice in food and influencing them to take action. When the final results of Spurlock’s experiment are posted (13% weight increase, cholesterol level of 230, and dysfunctional liver) it’s going to be very hard for me to walk into a McDonald’s. So, next time I’m faced with the choice of eating at fast food or taking a little time of my day to cook myself a meal, I definitely know which one I’ll be doing, but the real question is will everyone else?

Pathophysiology of Acute Renal Failure

Pathophysiology of Acute Renal Failure Intro The following pages will concern the scenario of Georgina Lawson. I will examine the pathophysiology of Acute Renal Failure and then highlight the pharmacological management specific to Mrs Lawsons treatment. I will then concentrate specifically on Mrs Lawsons condition by identifying three signs and symptoms that she displayed upon admission, and discuss how the diagnosis of Acute Renal Failure has been reached. Next there will be a discussion on the tests undertaken at the time of Mrs Lawsons admission, their relevance, results and also the expected findings when the assumption of Acute Renal Failure has already been made. Additional tests that could also been ordered but werent will also be highlighted with their potential benefits shown. In the last part of this paper, I will write about the impact of having a BMI of 50 on the disease of process of T2DM and Acute Renal Failure as well as the pharmacological implications of having such a weight. Part 1 Acute renal failure is a representation of the rapid decline in renal function whereby blood nitrogenous wastes (urea nitrogen, uric acid, and creatinine) accumulate due to a decreased glomerular filtration rate, impairing fluid and electrolyte balances.reference? Filtration of plasma through the glomerular capillaries into the Bowmans space is the initial stage of urine production.reference Large molecules can not easily cross through the glomerular wall during normal production therefore urine is protein free. The capillary filtration pressure is higher in the glomerular than in other capillaries in the body; this increased area of pressure is what allows for the afferent and efferent contraction and relaxation of arterioles to produce high volumes of filtrate. If the glomerular filtration rate is altered the initial stage of urine production does not occur, therefore diminishing the kidneys ability to remove nitrogenous waste from the body (Porth, 2005, p.?). Acute Renal Failure is categorised in 3 areas, prerenal, intrinsic and postrenal. As prerenal characterises the symptoms displayed by Georgina Lawson only that area will be discussed. Possibly intrinsic if going down the line of Glomerulonephritis. 3 Symptoms: BP on admission 160/80 Hypertension is a constant increase of resting systolic blood pressure greater than  140 mm Hg, diastolic blood pressure greater than  90 mm Hg or both.reference Primary hypertension with no known cause is most common where as secondary hypertension with an identified cause is usually due to a renal disorder. referenceUsually, no symptoms develop unless hypertension is severe or long-standing (Bakris G, 2010). Blood flow depends on the rate of heart beats and the volume of blood pumped out with each beat. If rate or volume increases, blood pressure rises, and prolonged hypertension may damage many organsreference. Initially the heart works harder to pump out more blood against higher resistance.reference The heart then requires more oxygen, and is more susceptible to damage, also predisposing arteries and arterioles to damage. Arteriosclerosis results when blood moves through arteries and arterioles at high pressure, damaging the vessel causing white blood cells to be drawn to th e damaged area to form a plaque.reference Prolonged hypertension causes the kidneys to be damaged as the delicate capillaries of the kidney are continually exposed to high blood pressure, they break down, becoming permeable to proteins and other molecules. Tubules can become clogged, decreasing the kidneys ability to make urine. The presence of protein injures capillaries cell wall membranes causing further damage and worsening the situation (Porth, 2005,p.?). Dark, cloudy, odorous urine Protein is present due to damage to capillary cell walls in the kidneys, which allow proteins to pass through pores in the basement membrane during glomerular filtration. Reference Normally red blood cells and plasma proteins do not pass through the glomerulus; therefore urine is a blood and protein-free filtrate. In a healthy person the glomerular filtration barrier will excrete less than 150mg of protein in the urine over a 24hr period (Porth, 2005, p.?). Georgina described to the GP low urine output with burning on passing urine, followed by a fluid increase. On admission urine output is still minimal, concentrated with a strong odour.Why do you think this is happening? Cloudy or murky urine is a sign of infection, which may also have an offensive smell. Reference Murky urine may also be caused by the presence of bacteria, mucus, white blood cells or red blood cells, epithelial cells, fat, or phosphates.reference Osmolality or specific gravity of urine changes with the concentration of solutes, depicting a sliding scale of the hydration status and functionality of the kidneys.reference The ability to concentrate urine is lessened when renal function in impaired, with specific gravity values falling to 1.006- 1.010, while normal values during times of hydration are 1.030- 1.040. What was Georginas result and what does this demonstrate? Pitting Oedema bilaterally Edema is the expansion of the interstitial fluid volume by 2.5-3L which is evident by palpable swelling where?. Edema manifestations associated with Georginas sudden onset of symptoms include; Increased capillary filtration pressure: An increase of extracellular volume is caused by the decrease of sodium and water excretion by the kidneys, increases of capillary volume, pressure and consequent movement of fluid into the tissue space.reference Deceased capillary colloidal osmotic pressure: caused by inadequate production or abnormal loss of plasma proteins, largely albumin, most commonly in the kidney. This is due to the glomerular capillaries becoming permeable to plasma proteins, predominantly albumin, allowing them to be filtered out of the blood and lost through urine.reference Increased capillary permeability; enlargement of capillary pores or integrity of capillary walls are damaged, causing permeability is increased. This allows plasma proteins and other osmotically active particles to move into the interstitial space and increase colloid osmotic pressure, in so doing enabling the accumulation of interstitial fluid. (Porth, 2005, p?) Part 2 Discuss the tests that were ordered for Georgina and explain why they were chosen in regards to your chosen element discussed in part 1. Bloods: Na+: 135 Sodium: 135- 145 K+: 5.5 Potassium: 3.2- 4.3 Cl: 108 Chloride 99 109 Urea: 12.0 3.0- 8.0 Creatinine: 1.5 mg/dl 45- 90 Cholesterol: 6 6, this occurs in the duodenum and small intestine. Highly bound to plasma protein, especially albumin Mainly in the gastrointestinal mucosa and the liver Largely excreted by the kidneys. 2- 4.5hrs 1- 2hrs Medication critique With the fluid overload and lack of urination Goergina is experiencing, aspirin would not have an effect on her current hypertensive. Although some studies have discussed that the vasodilatory effects of aspirin would out weight the negative anti platelet effects on patients with kidney diseases, standard treatments remain that those suffering renal failure and cardiovascular disease should not be routinely prescribed aspirin. Glibenclamide What is the above medication? How does it work? How does it achieve its therapeutic effect? Oral hypoglycaemic Appears to lower the blood glucose acutely in individuals with type 2 diabetes by stimulating the release of insulin from the pancreas, an effect dependent upon functioning beta cells. Therapeutic use? Or indication for use? What about for your patient? It acts with glucose to improved sensitivity of beta cells to physiological glucose stimulus and leads to an insulin secretion in the rhythm of meals. Increased bgls will be lowered by this and help stimulate Georginas pancreas to improve beta cell production What is the therapeutic range for this medication? Side effects? Hypoglycaemia may occur. Gastrointestinal effects such as nausea, vomiting, epigastric fullness and diarrhoea are the most common side effects.    Drug interactions. Drugs which may enhance the hypoglycaemic action should be used with caution. Pharmacokinetics A: D: M: E: HL: P: Nearly completely absorbed (84 +/- 9%) after oral administration. Is extensively bound (99%) to serum proteins. Completely metabolised in the liver. Excreted as metabolites in the bile and urine, approximately 50% by each route. 2-5 hours after oral administration. Peak serum concentration is reached in two to six hours Medication critique In patients with renal insufficiency, depending on the degree of the renal excretion disorder, there is increased elimination of the metabolites via the bile. If Georginas kidney dysfunction is significant she should be continued on this medication. References Metformin What is the above medication? How does it work? How does it achieve its therapeutic effect? Metformin  causes increased peripheral uptake of glucose by increasing effectiveness of available exogenous or endogenous insulin.reference The mode of action of  metformin  may be linked to increased insulin sensitivity. It does not stimulate insulin release but does cause antihyperglycaemic effects when insulin is present. Possible mechanisms of action include inhibition of gluconeogenesis in the liver, delayed glucose absorption in the gastrointestinal tract and increased peripheral uptake of glucose.reference Therapeutic use? Or indication for use? What about for your patient? Metformin  has antiketogenic activity comparable to some extent, to insulin itself.  Metformin  lowers both basal and postprandial blood glucose in diabetic patients but does not cause hypoglycaemia in either diabetic or normal individuals. reference What is the therapeutic range for this medication? 500 mg three times a day is often sufficient to obtain diabetic control, the dose can be increased to 1 g three times daily, which is the maximum recommended daily dose.reference Side effects? Mild gastrointestinal symptoms such as diarrhoea, nausea, vomiting, abdominal pain and loss of appetite are very common, especially during the initial treatment period. These symptoms are generally resolve during continued treatment.reference Drug interactions. Calcium channel blockers may affect glucose control in diabetic patients therefore regular monitoring of glycaemic control is recommended.reference Pharmacokinetics A: D: M: E: HL: P: Oral administration  is absorbed along the entire gastrointestinal mucosa. not bound to plasma proteins. Excreted unchanged in the urine and does not undergo hepatic metabolism. 6hrreference Medication critique In patients with decreased renal function based on measured creatinine clearance, the plasma half-life of  metformin  is prolonged and renal clearance is decreased in proportion to the decrease in creatinine clearance. (Renal failure or renal dysfunction (creatinine clearance

The Leadville 100 Mile Trail Race :: Sports Running Geography Papers

The Leadville 100 Mile Trail Race Located in the heart of the Rocky Mountains, Leadville, Colorado is a historical monument. In the mid 1800s, Leadville was a booming mining city known for its lead and zinc. People fled there looking to build their fortunes, and at one point the population rose to nearly 30,000. Today, Leadville attracts many tourists because of its frontier mentality, beauty, and historical district. Although the population has drastically dropped to 2,800, Leadville is a charming town that truly represents the spirit of Colorado. One might ask what Leadville is well known for today? A popular event that puts the small town on the map for many people throughout the country is the Leadville Trail 100 mile race. This ultra running race which originated in 1982, is well known throughout the running community. The 100 mile race which must be completed in thirty hours or less, covers many trails and passes in Colorado. The main difficulty of the race is the challenge of the altitude. The climb and the decent of the trail totals 15,600 feet, with the lowest point being 9,200 feet and the highest point being 12,620 feet. Together, the altitude, incorporation of water crossings, changes in temperature, and steep inclines and descents, make the Leadville race one of the most difficult 100 mile races in the running world. The $160.00 entry fee that is required to run in "The Race Across the Sky" is money well spent. Not only do individuals get to run in one of the most beautiful states in the country, but they get to experience the friendly atmosphere of Colorado. The locals from Leadville volunteer to work at the aid stations which line the course, and there is truly a spirit for running. It is not only a challenging and competitive race, but a guaranteed good time. Throughout the 30 hour race which begins at 4:00 A.M. and ends at 10:00 A.M. the following day, there are fans and volunteers to make the experience more enjoyable. There is definitely a "personal" feeling which the Leadville 100 brings to running. The course is basically made up of a one hundred mile loop that can be broken up into ten different stages. Dana Roueche who is from Boulder, Colorado, has run the Leadville Trail 100 three times. In an effort to increase the percentage of finishers, he posted a journal which discusses the strategies he follows in completing the race.

Business Process Outsourcing Management System

AbstractA BPO is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette, the type of customer queries, that may arise and on how to respond to these queries in a quick and efficient manner.A BPO can also equipped with an automatic call handling system like an Interactive Voice Response system (IVR) so that all routine, repetitive queries. BPO has tremendous impact on business. BPO for selling goods and services, as well as call centers for providing customer care, is going to become a familiar part of the business of virtually every person. BPO also pioneered the developed of self-service via the telephone, using interactive voice response technology. It is providing a richer and friendlier environment for self-service transactions than the tone telephone can be answered by the system without the customer having to speak to a customer associate.Introdu ctionThe purpose of this project was the BPO management system for information about the customer need from inside and outside world. BPO is typically categorized into back office outsourcing-which includes internal business functions such as human resources or finance and accounting, and front office outsouring-which includes customer related services such as contact center services.BPO that is contracted outside a company’s country is called offshore outsourcing.BPO that is contracted to a company’s neighbouring country is called nearshore outsourcing.Given the proximity of BPO to the information technology industry.USE CASE DIAGRAM:SEQUENCE DIAGRAM:COLLABORATION DIAGRAM:CLASS DIAGRAM:REAL TIME PROCESS DIAGRAM: COMPONENT DIAGRAM:

How effectively do the functional areas in Lex Transfleet work together Essay

Marketing and sales function Purpose of the marketing function: the marketing function makes sure that they are getting the right product to the right people at the right price. Crucial to the success of Lex Transfleet or any business. One of the objectives of Lex Transfleet is to To carry out research to improve its products and services. Lex Transfleet should make sure of the following: Product – finding out and producing what the customer’s wants, for example what van or truck rental services the customers need. Lex Transfleet will carry out research to find out what the customers want and what demand there is for that service and they will try to fulfil that so that they have more customers who are interested in their services. Price – Fixing the price at which the customers will buy the product so that when the customers are interested in the products and different services they will want to know how much money they will be giving for this product or service and it will be easier for Lex Transfleet as they will know the price for this because they have already set it. Promotion – Deciding how they are going to promote their product using advertising, publicity and special offers and when Lex Transfleet does this they will attract more customers and their company will get more famous. Place – This is where the sales function comes in, the sales function will help Lex Transfleet decide on where and how they are going to sell the product; whether it is locally, nationally, over the phone or the internet. I think they work quiet affectively together because they share an improvement which means they get each others opinions on how to change things to make them better. Sales is the last part of the marketing strategy which means to sell the product after the prices, promoting, places and products are all don’t and updated so the customers will be satisfied knowing that Lex Transfleet is giving them a good secure and safe product it is important that these things are accurate because they are the main reason the business is up and running without them there is no business. Products and the Customers Lex Transfleet will need to get to know their customer and what the customer wants for example a customer will want to hire out a truck but for that Lex Transfleet will need to know what kind of a truck or van that is an check if they do them type of trucks. A customer – a customer is a person who buys a product for e.g. someone comes to Lex Transfleet and hires out a truck the person who hires it is the customer. A consumer – Is the person that uses the product for example if a truck is hired out for someone else to drive it he/she is then known as the consumer. Consumer types: The market is made up of different types of consumers as it has different segments trying to sell the product to everyone will not work for example selling expensive products to poor people. Consumers can be classified by: Age Gender Wealth and income Geographical area Lifestyle (fashion and taste) Lex Transfleet carries out a research into people, businesses and the governments to find out what type of vans, trucks and services they require. They link this with the finance function to get finance to carry out the research and advertising. They also link this with the Human resources to get the employees as they recruit and select people and researchers to carry out the research and get HR to train them for example induction training. The wages are paid by the finance function to pay for researchers and this means it is then auditable because it is recorded and so all the functional areas can work together to meet the aims and objectives effectively. Market research involves field (primary) and desk (secondary) research: Primary research – this involves communicating directly with the consumer to find out what they exactly it is that they need. Lex Transfleet carry out questionnaires and they invite customers to their business to interview them and this is what helps them with their research to meet there customers needs better. Lex Transfleet can also give loyalty cards which records every item bought by the customer. Secondary Research: Involves publish material for example reference books, statistics and marketing reports by specialist companies. This allows the marketing and sales department to find out information about consumers income and expenditure. Government publications also have information about spending, population changes, household information and family income. Pricing The price of the truck rental service needs to be fixed in Lex Transfleet and the reason for this is because Lex Transfleet wants to: Make profit – Lex Transfleet wants to cover the cost of it trucks so it does not make a loss in the business. Beating competition – Lex Transfleet will want other businesses to rent the trucks from them instead of competitors by keeping prices low and maximising sales which will attract more customers to come and buy trucks and other services from them. Providing a quality product or service – Lex Transfleet will need to make sure it is not undercharging for its services and products because customer will pay high prices for better products so this also means they will not have any loss in the profit. Lex Transfleet has also changed its name to RAC plc as it is branded and it will attract more customers. Promoting the product The Promotion Process involves the following which Lex Transfleet does: Advertising – informing the public or other businesses about Lex Transfleets products and services, e.g. they use the internet, newspapers. Branding – Lex Transfleet makes sure they create an image of the product or service in an attractive way Lex Transfleet has changed it name recently to ‘RAC’. Having a logo to and image to persuade customers to use them. Packaging – Lex Transfleet presents the product in an attractive way so the trucks have M.O.T and are safe and practical to use. Publicity – in the media which mean special promotions and sponsor which Lex Transfleet have on their website. Lex Transfleet have had good publicity in the news paper and press so get positive image. Give special offers to big companies who rent lots of trucks and for longer. They do have a website which they are on http://www.lvl.co.uk/vans/van_info/lex_transfleet.php giving promotion to subscribe to a van and light truck magazine. Place Involves selling the product for example selling the vans and truck rental services all over the U.K and they have a website which can attract customers. Lex Transfleet sell truck rental services directly to the customer which is safe. Lex Transfleet will give customers a quote through their internet using online bookings or emailing them and over the phone. Lex Transfleet uses telesales for selling to the customer over the phone so they will need call centre staff. Direct mail which Lex Transfleet uses to send their brochures out the businesses. E-commerce Lex Transfleet sell their services over the internet through their website you have to email them first to get a quote Lex Transfleet uses ICT in the marketing and sales function for: advertising and website, keeping customer’s profiles on the system, online marketing and also finding out research on their competitors by looking at the internet and other websites. Human Resources Function Purpose of the human resources function: Deals with hiring, firing and well being of the staff and all other functions for example sales and marketing, administration and finance ect. So it can run effectively. In Lex Transfleet they will need to deal with: Recruitment of staff which means that Lex Transfleet will need to be advertising vacancies liaise with finance for costs and payment, how many people to recruit. Disciplining and dismissing staff in other functions to run smoothly and to reduce costs. Training and development and promoting of staff which will liaise with finance for cost of training and other functional areas to check who needs training for example in Lex Transfleet induction and health and safety or other courses are taken place for this and if someone is in the sales and marketing function they will need training to do the job properly. Maintaining good working conditions of the staff and Health and safety in Lex Transfleet. Looking after employee and the business relationship and liaising with other functional areas like sales and marketing to find out how well the staff in Lex Transfleet are doing and rewarding staff by giving pay rises and liaise with finance about budget to give pay rises. Dealing with employee organisation for example the trade unions. The employees and the business have rights and responsibilities and Human Resources have to deal with this and make sure staff is aware of this in Lex Transfleet. Interest of employees protected by the trade union and by staff associations and also the rights of the employees protected by the employment laws liaise functional areas to make sure there is a safe working environment in Lex Transfleet. Everything is recorded so the employee will know if they have made any mistakes and need to improve or they have met their needs. Operations and management function Purpose of the management function: This function transforms the business resources into products and services for example operations which is the production of a goods or service. Land machinery – Lex Transfleet needs to find land, offices, call centres, machinery or equipment required and need to get information from other functions to get the right amount. Machinery equipment – Lex Transfleet has software, computers, photocopiers which the business needs. People who work there and for the business – call centre staff, mangers, supervisors, operator’s consultants, accountants, specialists, solicitors. Materials and stock used by the business – trucks that are brought, truck parts, stationary, computers, software. Factors of production Land – the offices , buildings Labour- the people who work there Capital –the money invested into the business Enterprise –the input of the entrepreneur The resources used by Lex Transfleet will have to be paid for. This results on costs for the business for example wages, rent, rates, materials, stock, electricity, phone bills all of these have to be dealt with the finance department. When operations in Lex Transfleet are trying to produce a product or service it will have to look at its costs to manufacture that item or service and it will have to make sure that the sales department will cover the day to day costs and the greater the added value the greater the possible profit. So the more money they get from sales and they take away that from the running cost they get profit. Efficiency and productivity Efficiency means – making the most for the resources for example good productivity by the staff and also the number of sales made by staff in Lex Transfleet or the number of calls taken by the employee. Some employees paid a bonus for selling more services and also to motivate them to make more sales for Lex Transfleet. Quality assurance – quality assurance is very important as it means more returns to the businesses. Quality control of a service or product is very important for feedback to the marketing department. Operation check with sales as they monitor the calls and make sure the quality of service is very good. Sales liaise with Human Resources to give training to customers in Lex Transfleet. Operations liaise with Human resources to give training operation staff. Operations also monitor number of complaint and reasons for complaint to minimise this and improve services better by liaising with sales team to find out what their customer views are as they are in the front line and dealing with customers on a regular basis. Operations liaise with marketing to get information about customer demand, competitor information and lots more. Operations also check with sales function to check which items/services are selling more to make decision about producing more or less of these goods or services and then contacting the marketing function to either advertise more or less. Operations will liaise with finance to buy more or less to expand and liaise with Hr to get more staff. Finance Function Purpose of the finance function: To control inflow and outflow of money in the business and is also closely involved in the production of goods or services and links in with other functions of the business and senior management. Finance department Other functional areas Sales of products have to be recorded Sales Cost relating to the production have to be recorded Money has to be raised for producing the services and products (sales staff, trucks, offices) Operations/production Bills have to be paid Administration Wages have to paid Human resources Accounts have to be kept to calculate profit and loss All departments above Financial planning reports have to prepared Senior management In Lex Transfleet the finance department looks like this the table below shows this as the finance director. Finance director Financial accounting Costing and budgeting Managing finance Payroll Recording transactions Keeping accounts Preparing reports for the senior management Working out the cost of the product and services. Interpreting past costs and income Setting targets for cost and income Working out what resources are needed Raising capital and loan to finance the resources Rescoring hours worked by employees Calculating pay and deducting tax Financial accounting All transactions have to be recorded. Sales of the products and services from the sales department so they are auditable as they are recorded. Purchases made for stock or material from the operations department again so it’s recorded. Each type of expense for example electricity, bill rent, and wages are from the administration department. Wages is the information collected from the Human resources function so employees are paid on time and correct. Debtors are people who owe the business money for example the customers who have brought a product and still haven’t given the money for it. Creditors are people whom the business owes money for example if Lex Transfleet has brought something from somewhere e.g. a truck then they owe the money to the suppliers if they haven’t yet paid for it. Accounting ICT used to records all the transaction and special accounting software used to records wages. Financial statement is produced for management and this shows profit and loss and also, helps management monitor the main aims and objectives of the business the information on financial statements are on computer databases and so computers prepare the accounts automatically Finance produce 2 main accounts: Profit and loss shows sales figures form the sales functions, expenses from all functions and then can calculate the profit. The balance sheet shows how much the business owns and owes. Costing and budgeting this is how the function works together: Operations tell the finance of the cost of raw material purchased, for example trucks, tyres, equipment purchased by Lex Transfleet. The cost of paying the wages for the employees working for Lex Transfleet which the human resources function will let them know about. Other expenses such as: Bills which are the costs from administrations function. Electricity, water, rates, stationary are also in the administrations function. Advertising , promoting the business – sales and marketing function and they communicate with administration function so the suppliers are paid on time. The Finance function has to liaise with other functional areas to calculate the costs for making the product and service to ensure that there is a sufficient finance to cover the costs and also the business is making the most of efficient use of its resources. Budgeting Finance has to set budgets there are two kinds of budgets, a sales budget I used to forecast the income of the business from sales, and a production budget which is used to plan for the cost for producing the service for example cost for buying trucks and hiring people. Both Budgets will monitor the actual figures with forecasted and if the figures do not match for examples sales figures then they will liaise sales function to change their forecast or with marketing to advertise and promote the services better. Raising finance are the Long term finance needs which are used for investing in premises, trucks, machinery, computers and lots more, and theirs short term needs which is like buying stock for example trucks, paying bills, and paying wages. Finance has to raise money for the other functions such as marketing, sales, operation and administration to finance their expenditure so that the activities can takes place to meet Lex Transfleets aims and objectives. Payroll Works out pay and deduction of tax and national insurance of its employees and it gets it information from the Human Resources function and it is done by computers in Lex Transfleet as it is a large Plc and also uses computer payroll programmes as they are faster and very accurate., so the employees are happy as they will be being paid properly and accurately. Administration Function Purpose of the administration function: Administration is making sure that the right resources are in the right place at the right time. The administration function makes the business run smoothly and makes sure that: Paper in the photocopiers Paper in the loo Premises are safe Telephone messages are passed on Administration and communication: Information and messages such as enquiries, orders, complaints from external sources. Callers with or without appointment will call in and different functions will communicate with each their for the day to day running of the business these methods include paper, documents, telephone, fact, internal email and meeting. If finance needs to meet with operation function to make decisions the administration function will arrange it for example if a customer wants a meeting with the sales team the administration function will arrange it. The marketing function is done by: Sales so that they get records of customers, finance so they get to process accounts and payroll. Opening and distributing post when it arrives to all other functions and collecting and stamping the post going out at the end if the day from all other functions. Operating and telephone switchboard which means transferring these calls to the relevant people in other functions. Dealing with callers to premises and directing them to the relevant functions. Designing and printing forms for all the different functions and also filling and database maintenance and making sure the premises are clean and secure: Cleaning can be outsourced in Lex Transfleet which means using external companies which come and carry this out so the place is clean and safe for employees and visitors.

Audism Essays

Audism Essays Audism Essay Audism Essay My Mother and Father instilled DOD morals upon me. I was never taught to feel superior or inferior to anybody. My Mother showed me right from wrong. If I even so much as whispered a racial slur, I would have been punished harshly. But I never thought in black and white or Deaf and hearing. I knew growing up that God has the right to judge but we as humans do not. Of course growing up had curiosities and still to this day I still do, but there is a place and time to ask those questions. How could I discriminate against anybody for any reason. It would be shameful, because they could turn it back on me. Growing up I was ridiculed for being poor. My Dad worked hard but we lived within our means. My sister-in laws cousin is deaf. She wears a hearing aid and speaks. By seeing the movie, now know that she is an audits. She always feels superior to Deaf people who cannot speak and Deaf people who do not having hearing devices of some kind. That is definitely autism in the works. I remember specifically one time we were eating out all together; me, my brother, his wife, and the cousin. The cousin was making fun off girl at her work that cant speak well because she is Deaf. The cousin was just telling us the story about it. She said that her co-worker is Deaf and wears a hearing aid but doesnt speak well and that she is better than her cause she speaks. I just stayed quiet to keep the peace in my family but I knew that wasnt right. She considers herself hearing not Deaf. I told her that was taking SSL and Deaf Culture this semester and she didnt have a reaction. She just said well good luck with that. Since we come from a small town, we all grew up around each other. To try to spark some curiosity in her; always find myself telling her owe my classes are going. Maybe to change her ways of thinking. Autism should be punished by the court systems. Its sad that children and adults that are Deaf are left out of a lot of things, especially in their own families. It made me angry in the movie how they spoke of their family members saying Ill tell you later, or not important. Its just rude to exclude somebody for any reason. For English I wrote a Proposal paper on a device called order assist. Its a package that can be purchased by fast-food restaurants to make it easier for Deaf people to order through a drive-thru.